Privacy policy
Pryvello™ Privacy Policy
Last updated: March 14, 2026
Overview
Pryvello is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, make a purchase, or interact with us in any way. By using our Services, you acknowledge that you have read and understood this policy.
Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, billing and shipping address
- Payment information — credit/debit card details and transaction history
- Account information — username, password, and preferences
- Order information — items purchased, returned, or exchanged
- Device & usage data — IP address, browser type, and how you interact with our store
- Communications — any messages or inquiries you send us
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Manage your account and preferences
- Send order confirmations and shipping updates
- Provide customer support
- Improve our store and shopping experience
- Send promotional emails (you can opt out anytime)
- Detect and prevent fraud
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers — payment processors, shipping carriers, and platform tools that help us operate our store
- Marketing partners — to deliver relevant advertising based on your activity
- Shopify — our store is powered by Shopify, which processes data on our behalf. For more information visit shopify.com/legal/privacy
- Legal authorities — when required by law or to protect our rights
Shopify & Third Parties
Our store is hosted by Shopify. Information you submit may be shared with Shopify and their partners to provide and improve our Services. To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Delete your personal information
- Correct inaccurate information
- Receive a copy of your data (data portability)
- Opt out of targeted advertising or data sharing
To exercise any of these rights, contact us at support@pryvello.com
Marketing Emails
We may send you promotional emails about new products, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email. We will still send essential order and account emails.
Children's Privacy
Our store is not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We recommend not sharing sensitive information through unsecured channels.
International Transfers
Your information may be transferred and processed outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your data during international transfers.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us at:
📧 support@pryvello.com